PRODUCT SUPPORT
Need a hand?
Start here for product questions, troubleshooting, and getting in touch.
Where can I find release and platform information?
The Teledo page is the home for confirmed availability and official store links. If a platform or date isn’t listed, there’s no announcement to share here yet.
What should I try if something isn’t working?
Close and reopen the product, then check whether an update is available through the place you installed it. If the issue continues, contact us with the details below.
Avoid deleting the app or its data while troubleshooting; doing so may remove locally saved progress.
How do I report a problem?
Email dev@handgem.net with:
- Your device and operating system version.
- The product version, if you can find it.
- What happened, and what you expected to happen.
- The steps that led to the problem.
A screenshot can help. Please leave out passwords, payment details, and other sensitive information.
Can I share feedback or an accessibility issue?
Yes. Tell us what you were trying to do, what got in the way, and any device settings or assistive technology involved. Send your note to dev@handgem.net.